A good IT support agreement will address the ad hoc commitment in the short term and provide added value. It should ensure that the company has access to competent technical resources, which are familiar with enterprise technology platforms, to provide sufficient resources to engage and to provide the company with a guaranteed response time. Another important provider of a good service agreement is the breadth and breadth of proactive services such as monitoring services – backup protocols, definition of antivirus, infected computers, hard drive storage and general server capacity, ASI battery monitoring and critical service monitoring. Service contracts that do not offer the minimum should probably be avoided at best. Good IT service providers may even have standardized network system architectures that allow them to use their investments in their technical staff, processes and methods to improve the cost of a more mature (predictable and reproducible) level of service. Arbitration is a form of out-of-court dispute resolution (ADR) that resolves disputes between two parties outside the traditional judicial system. In arbitration proceedings, the parties to the dispute refer them to one or more persons known as an « arbitrator » or « arbitration tribunal » – by decision or award. Arbitration procedures are often used to resolve commercial disputes, particularly with respect to international business transactions. Service contracts should not be time-limited. A month-to-month service contract offers the main advantages needed to make the network work well. Deadline-based service agreements must provide additional value through monthly and monthly agreements, for example. B fixed prices for the term. If a fixed price is not possible, a maturity agreement at the beginning of the agreement should lead to an escalation.
The provision of hardware and software can also be included in the expiry agreement, bringing the assistance agreement closer to the entire outsourced IT model, which can free the company from old restrictions and depreciation cycles. Ask a potential service provider for references of similar size or type of customers with whom they already interact. Ad hoc agreements also lead to situations in which the company becomes dependent on a particular person in the activity of IT service providers. As there is no commitment beyond that, if there is a problem, the structure of the company`s systems is unknown to anyone who is not directly visible with the company. There is no way for the service provider to implement standards within the corporate technology structure or to document the environment as it is. Every support commitment will be with someone who doesn`t know the company, its platform architecture or any nuances that may exist.